Privacy Policy

You must be looking for the privacy policy before placing the order, and we are concerned, too. Your privacy is super important to us, and this policy explains exactly what information we collect, why we collect it, and how we keep it safe. We have kept it short and as easy to understand as possible. By accessing any of our services mentioned on this site, you may agree to our practices described herein. It will be considered as your approval of the terms and conditions, along with the privacy policy.

PVCpatches.us is an American company involved in designing and manufacturing cool custom PVC patches for whatever it is that you might need, from keychains to uniform emblems. Whether you require patches for your team or have custom keychains for your brand in mind, we collect some information to assist and ensure that the process runs efficiently.

We tend to collect only that information which is actually required for processing the specific order placed, for answering inquiries, or just enhancing the experience for you. So, what does that include?

• Personal Information:Full name, email address, number, and shipping and billing address, as well as the name of the business if you have that information.
• Order Details:Product preferences, specifics about your design, how many you want to order, and anything personal you'd like to add.
• Payment Information:Do not worry; we do not save the credit card details. All transactions are secured by trusted third-party payment services, like bank transfers or Stripe.
• Technical Data:Things like IP address, the type and version of your browser, the time zone, the operating system, and the type of device.
• Usage Data:This enables us to understand how you use our site, including where you click, what pages you visit, and how long you stay on them.
• Cookies & Tracking Tools:These are used to enhance your browsing experience with personalised content.

We collect data by a handful of mechanisms: some directly from you, while some automatically, behind the scenes:

• Place an order.
• Contact us via form, chat, or email.
• Request a quote or sample.
• Subscribe to our newsletters.

• Cookies (small data files that your browser stores).
• Analytics tools (like Google Analytics).
• And server logs (records of activity on our website's servers).

• Payment processors (when you made the purchase).
• Social media platforms (if you engage with us there).

We collect any data for a reason, usually pertaining to your customer service. Here are some examples of why:

• To obtain your orders and arrange delivery of the same.
• To get in touch with you concerning your order status, updates, possible delays, or design confirmations.
• To assist you with a problem that would need our customer service.
• To inspect the website, our products, and to enhance our customers' experience with us.
• If you agree, we will send you our marketing offers.
• To meet any applicable legal and administrative requirements.

Your information helps us serve you in very specific ways, such as:

• We use your contact and order information to fulfil your orders, which is a requirement of our contract with you.
• We use your contact and usage information for customer service, which is in our legitimate business interest.
• For email marketing purposes, we will use your email address only if you have given us consent.
• Technical and usage data help us detect any fraudulent activity and prevent it. We use cookies for web analytics and improvements.
• We promise that any information that can be associated back to you will never be sold or rented out to anyone for any reason.

We retain your information only for as long as is necessary:

• For tax and accounting purposes, order-related data are kept for some years.
• Marketing data will be kept until you unsubscribe or ask us to delete it.
• Customer service chats are normally kept for around 12 months.
• An individual can always request us to delete their data, and we will do so, barring any legal reasons for retaining it.

Nothing comes before security for us. With this goal, technical and organisational measures are taken:

• SSL encryption across our entire website protects the data stream while online.
• All transactions occur through secure third-party payment gateways.
• Regular malware scans are performed to catch any threats.
• Access to personal information is restricted in our team – only those who need it are allowed to see it.

Being an American user, you enjoy some of the rights under the law, which could be the:

• The right to get hold of your data.
• The right to rectify it if the information is inaccurate.
• The right to know in what way the data is used.
• The right to withdraw consent (i.e., unsubscribe from emails).
• The right to request the deletion of your data unless we legally have to maintain it.

Cookies allow us to know the ways that people use our website and let us personalize your experience. Here's a summary:

• Essential cookies:These are important for the correct function of the website, for example, your shopping cart while checking out.
• Performance cookies:These cookies help us analyze user interface/navigation across the site to make it even better in the future.
• Functional cookies:These keep track of your choices, such as your location, to improve the experience.
• Targeting cookies:For advertising use only when you opt into them.

Control of cookies is in your hands, and they are managed or deleted in your browser settings. However, some cookies may affect how you can operate our website.

For a better experience, third-party services are included to perform the following functions:

• Payment processor:Like Bank Transfer and Stripe.
• Tools for email marketing:Only if you opted for our emails.
• Analytics tools:For example, Google Analytics to gain insights into website traffic. These tools each have their privacy policies, and if you're interested, we recommend reading those policies.

We do not target our website to children under the age of 13, and we do not knowingly collect personal data from anyone who is a minor. If you believe we have collected personal information from a child, please contact us, and we will delete it.

We may change this Privacy Policy from time to time. If we make any changes of importance, we will notify you by email (if you have subscribed) or post a notice on our website. We suggest you check back periodically for any changes.